Refund policy

All Kioka Shop products are digital products (downloadable files) delivered electronically immediately after your purchase is completed.

Due to the digital nature of our products, we do not offer refunds or exchanges once a file has been downloaded, except in the following cases:

• The file is damaged, corrupted, or does not match the product described on the page.
• You were unable to access the file due to a technical error on our platform.

If you have an issue with your purchase, contact us within 48 hours at studiokioka@gmail.com, including your order number and a description of the issue. We will evaluate each case individually and, if applicable, offer a file replacement or a refund.

Before purchasing, please review the technical requirements listed on each product (for example, the required Adobe Photoshop version), as we do not issue refunds for incompatible software or for selecting the wrong product.

Each product is sold under a Personal License or a Commercial License, as selected at the time of purchase. License changes are not made after purchase without prior written authorization.

For any questions about this policy, write to us at studiokioka@gmail.com.